Ordering & Shipping Information

Ordering

You can easily and securely order online by using the shopping cart. You can also order or by calling 302-645-4696 or toll free at 866-848-4300 with your credit card information during normal business hours. Our business hours are 9:00AM to 5:00PM EST, Monday through Friday. In addition, you may order by mailing your request and check to Touch of Scent, 209 Monroe Avenue Extended, Lewes, Delaware, 19958.

Shipping Cost

For orders over $500 please call us for shipping information.

Shipping costs are estimated, we will contact you prior to charging your credit card if your order incurs additional shipping charges. Sorry, right now we are accepting only orders placed from the continental United States, however you may email us if you are interested in having a domestic order shipped overseas.

Return Policy

We Strive to Deliver the Highest Quality Products

To Return Merchandise: Please email us with the particulars of your disappointment with the product. Returns are accepted within 15 days of receipt of your shipment. Products received after 15 days cannot be accepted for return.

Product Condition: To receive full credit, products must be returned in new condition. If damages occurred during shipment, you must contact the carrier immediately. Products returned in an unacceptable condition will be returned to the customer without a refund issued.

Packing and Shipping: Retain all packaging material from the original order. If unavailable, use a sturdy shipping box and packing material to protect the product. Include a copy of your original invoice/receipt. The shipping method is your choice however insurance is recommended. The customer is responsible for the cost of return shipping.

Refunds: You should receive credit within 15 days from the date we receive your return. To receive proper credit the products must be returned in accordance with this policy. The refund will be issued in the form of the original payment.

Have Questions

Telephone or Email Us.